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Texpandr

Legal

This page consolidates our Shipping Policy, Refund & Replacement Policy, Privacy Policy, Terms & Conditions, and End User Licence Agreement (EULA) for Texpandr. By purchasing or using Texpandr you agree to all of these. Use the quick links below to jump to a section.

Last updated: 21 April 2026 · Governed by the laws of Singapore

Shipping Policy

  1. Where we ship

    Which countries do you deliver to?

    Texpandr currently ships within Singapore only. We do not ship internationally at this time.

  2. Digital delivery

    How fast do digital licences arrive?

    Digital licence keys are delivered by email within minutes of payment confirmation. Check your spam folder if you don't see it shortly after checkout.

  3. Physical dispatch

    When will my USB ship?

    Physical USB orders are dispatched within 1–3 business days and typically arrive within 2–5 business days via local courier. Weekend and public holiday orders are processed the next business day.

  4. Shipping fees

    How is shipping calculated?

    Shipping fees (if any) are calculated at checkout based on your Singapore delivery address. Digital-only orders are delivered electronically at no shipping cost.

  5. Tracking

    Will I get a tracking number?

    Once your physical order is dispatched, you will receive a confirmation email with a tracking number where supported by the courier.

  6. Undeliverable parcels

    What if my parcel is returned?

    If a parcel is returned to us due to an incorrect address, failed delivery attempts, or refusal of delivery, we will contact you to arrange re-delivery. Re-delivery charges may apply.

  7. International interest

    What if I'm outside Singapore?

    Register interest on the home page and we will notify you when international shipping opens.

Refund & Replacement Policy

  1. Digital licences

    Can I refund a digital licence?

    Digital licence keys are delivered instantly and cannot be returned once revealed, so digital purchases are final and non-refundable, except where required by law or where the software is demonstrably not fit for purpose and we cannot resolve the issue.

  2. Physical USB returns

    Can I return a physical USB?

    Physical USBs may be returned within 14 days of delivery if unopened and in original condition. Return shipping is the buyer's responsibility unless the item arrived damaged or defective.

  3. Damaged or defective

    What if my USB is broken?

    If your USB arrives damaged, defective, or fails within the first 90 days of delivery, we will replace it free of charge. Contact us with your order number and a photo of the issue.

  4. Change of mind

    Do you accept change-of-mind returns?

    Because Texpandr is supplied on sealed storage media containing software, change-of-mind returns are not accepted once the packaging is opened.

  5. Refund processing

    How long until I get my money back?

    Once we receive and inspect the returned item, refunds are processed to your original payment method within 5–10 business days.

  6. How to request

    How do I start a refund or replacement?

    Reach out via our contact page from the address used for the order, including your order number and a description of the problem. We aim to respond within 1–2 business days.

Privacy Policy

  1. Information we collect

    What data is collected when you order?

    Only what is needed to process and deliver your purchase: your name, email address, delivery address, contact number (where required by the courier), and payment confirmation from our payment gateway. We do not receive or store your full card details.

  2. The Texpandr software

    Does the app itself collect anything?

    No. Texpandr runs fully on your device. It does not read, log, upload, or transmit the content you type. Abbreviations and phrases you create are stored locally in phrases.json beside the executable, so patient information never leaves your workstation.

  3. How we use your information

    What is the data used for?

    Order fulfilment, shipping updates, customer support, fraud prevention, tax and accounting records, and responding to any questions you send us. We do not use your data for profiling or targeted advertising.

  4. Sharing & selling

    Is my data sold or shared?

    We do not sell personal data. Information is shared only with essential service providers needed to complete your purchase, including our payment gateway, logistics/courier partners, and Shopify as our e-commerce platform.

  5. Cookies & analytics

    Do you use cookies or track me?

    Our storefront uses cookies that are strictly necessary for checkout and cart functionality, plus basic aggregated analytics. We do not use third-party advertising or cross-site tracking cookies.

  6. International transfers

    Is data stored overseas?

    Some service providers (e.g. Shopify, payment gateways) process data on servers outside Singapore. Where this happens, we rely on providers that offer a comparable standard of protection as required by the PDPA.

  7. Retention

    How long is my data kept?

    Order and transaction records are retained as long as legally required for tax and accounting purposes (typically five years in Singapore). Support correspondence is kept only as long as needed to resolve your enquiry.

  8. Your rights

    Can I access, correct, or delete my data?

    Yes. You may request access to, correction of, or deletion of your personal data, subject to legal and accounting record requirements. We will respond within a reasonable timeframe.

  9. Security

    How is my data protected?

    We use industry-standard safeguards including HTTPS, access controls, and reputable payment and hosting providers. No system is perfectly secure, but we take reasonable steps to prevent unauthorised access, disclosure, or loss.

  10. Contact

    How do I contact you about privacy?

    For access, correction, deletion, or any privacy enquiry, reach out via our contact page.

Terms & Conditions

  1. Agreement

    Acceptance of terms

    By purchasing from this store or using Texpandr, you agree to provide accurate information, comply with applicable laws, and be bound by these Terms. If you do not agree, please do not purchase or use the product.

  2. Eligibility

    Who can place an order?

    You must be at least 18 years old and legally able to enter into a binding contract. Orders placed on behalf of an organisation warrant that you are authorised to do so.

  3. Pricing & availability

    Can prices or stock change?

    Product availability, pricing, and shipping timelines may change without prior notice. We reserve the right to correct pricing errors, limit quantities, or decline orders in cases of suspected fraud or abuse.

  4. Orders & payment

    How are payments processed?

    Payments are processed by third-party payment gateways. We do not store full card details. An order is confirmed only once payment is successfully authorised and you receive a confirmation email.

  5. Shipping

    Where do you ship?

    Orders are currently fulfilled in Singapore only. International customers may register interest and will be notified when overseas shipping becomes available. Delivery timelines are estimates and not guaranteed.

  6. Returns & refunds

    Can I return or refund the product?

    Because Texpandr is supplied on sealed storage media containing software, returns are accepted only for products that are physically defective or damaged on arrival. Please contact us within 7 days of delivery with photos and order details. Change-of-mind returns are not accepted.

  7. Acceptable use

    How may I use Texpandr?

    You agree not to use Texpandr for unlawful purposes, to breach the rights of others, or in any way that violates your employer's, hospital's, or institution's IT and data policies. You are responsible for ensuring your use complies with workplace rules.

  8. Clinical disclaimer

    Is Texpandr a medical device?

    Texpandr is a text-expansion utility. It is not a medical device, does not provide clinical decision support, and must not be relied upon as a source of medical advice. You are responsible for reviewing and verifying every expanded phrase before it is entered into a medical record or communicated to a patient.

  9. Governing law

    Which law applies?

    These Terms are governed by the laws of Singapore. Any dispute shall be subject to the exclusive jurisdiction of the courts of Singapore, unless required otherwise by mandatory local law.

  10. Changes & contact

    How will updates be communicated?

    We may update these Terms from time to time; the "last updated" date above will reflect the most recent revision. For questions, please use our contact page.

End User Licence Agreement (EULA)

  1. Grant of licence

    What am I allowed to do?

    We grant you a non-exclusive, non-transferable, revocable licence to install and use Texpandr on your own devices for your personal or professional workflow.

  2. Single user

    Can I share my copy?

    Each purchased unit licenses one user. Do not share the thumbdrive image, installer, or copies with others. For multi-user deployments please contact us for a bundle or site licence.

  3. Restrictions

    What is not allowed?

    You may not redistribute, resell, sublicence, rent, or host Texpandr as a service. You may not reverse-engineer, decompile, or modify the software except to the extent expressly permitted by law.

  4. Ownership

    Who owns the software?

    Texpandr and all related intellectual property remain owned by us and our licensors. No title or ownership transfers with purchase; only the licence described here.

  5. Your content

    Who owns my phrases?

    Abbreviations and phrases you create in phrases.json belong to you. We do not claim any rights over your content and do not have access to it.

  6. Updates

    Will the software receive updates?

    Updates, if provided, are offered at our discretion. New versions are covered by the then-current EULA. Continued use after an update constitutes acceptance of any revised terms.

  7. Warranty

    What warranty is provided?

    The software is provided on an "as-is" basis. To the maximum extent permitted by law, we disclaim all implied warranties including merchantability, fitness for a particular purpose, and non-infringement.

  8. Limitation of liability

    What are your liability limits?

    To the fullest extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages arising from use of the software, including loss of data, loss of revenue, or clinical documentation errors. Our total liability is capped at the amount you paid.

  9. Termination

    When does this licence end?

    The licence terminates automatically if you breach these terms. On termination you must stop using Texpandr and destroy all copies in your possession. Ownership, disclaimer, liability, and governing-law clauses survive termination.

  10. Governing law

    Which law applies to this licence?

    This EULA is governed by the laws of Singapore, with exclusive jurisdiction of the Singapore courts, unless mandatory local law requires otherwise.

Contact

  1. General & support

    Where do I send questions?

    For order help, troubleshooting, or any general question, use our contact page. Include your order number if relevant so we can find your case faster.

  2. Response time

    How quickly do you reply?

    We aim to respond within 1–2 business days (Monday to Friday, excluding Singapore public holidays).

  3. Privacy & legal

    What about data or legal enquiries?

    For privacy requests (access, correction, deletion) or legal enquiries, use the contact page and note "Privacy" or "Legal" in your message.