Refund policy
REFUND AND RETURN POLICY
Last updated: 27 August 2026
This Refund and Return Policy applies to purchases from the Texpandr online store. It should be read with our Terms of Service. If there is a conflict about returns or refunds, the Terms of Service prevail, except that your non-excludable rights under Singapore law are not affected.
TEXPANDR (UEN 53530877M)
60 Paya Lebar Road
#06-28 Paya Lebar Square
Singapore 409051
texpandr.support@gmail.com
1. Cancel before dispatch
If we have not yet dispatched your order, email texpandr.support@gmail.com to cancel. If payment has been taken, we will refund the purchase price by the original payment method within a reasonable time.
2. Change of mind after delivery
After delivery, you may return an unused, unopened, and unenrolled thumbdrive for a change-of-mind refund if you email texpandr.support@gmail.com within 7 days of delivery, include your order number, and receive our return instructions before sending the item back.
Change-of-mind returns must arrive in original condition and packaging, with all accessories, and with the software unused (the USB licence must not have been enrolled or used on a workstation). Opened, used, enrolled, damaged, or incomplete items are not eligible for change-of-mind return.
For an accepted change-of-mind return we refund the product price by the original payment method after we inspect the returned item. Original shipping charges are not refunded on change-of-mind returns. Return postage is paid by you unless we agree otherwise.
3. Defects and Singapore consumer rights
Please inspect the thumbdrive promptly after delivery. If the package arrived damaged, or the device or software does not work as reasonably expected, email texpandr.support@gmail.com as soon as possible, with your order number and a short description (and photos where useful).
If goods are defective or not of acceptable quality, you have rights under Singapore law, including the Consumer Protection (Fair Trading) Act and related lemon-law rights. Those statutory rights are not excluded.
For a genuine defect that existed at the time of delivery, we will repair, replace, or refund as required by law and as appropriate to the problem.
A defect does not include: (a) issues caused by misuse, accident, liquid damage, unauthorised modification, or attempts to bypass the USB licence; (b) incompatibility with a non-Windows system; (c) failure in a particular application where our documentation already describes that limitation; or (d) dissatisfaction with phrases you wrote yourself.
4. How to return an item
Do not return items until we ask you to and give a return address or instructions. We will confirm the return address when we approve the return. Correspondence about returns:
TEXPANDR (UEN 53530877M)
60 Paya Lebar Road
#06-28 Paya Lebar Square
Singapore 409051
texpandr.support@gmail.com
5. How refunds are paid
Where a refund is due, we refund using the original payment method unless we agree another method. We do not refund bank or payment-provider charges that are outside our control.